IMPORTANT NOTE:
Golf Group Manager is intended to be a self-managed website at a price point which does not allow for individual customer support. The Troubleshooting section is to assist users to find solutions to situations that may arise.

Inside Members

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Frequently Asked Questions

  • I forgot my password, what should I do?

    When logging in members must enter their user name and password to gain access to the private area of the website. The login is the member’s email address and the password was set up initially as the word golf . If you have not changed it since it will be the same. If the member forgets their password they can select the line under the password field ‘Forgot Your Password?’ and a page opens requesting the member to enter their email address that is registered to the website and click email password. A new temporary password will be sent to this address. The email below will be sent to the email address you entered with a new Temporary password. Follow the directions to log in. Once logged in using the temproary password, members will need to change it to one of their own choosing by going to the Change Password area in the dropdown box beside their photo and paste in the current temporary password i.e. temp010248 and then choosing a new password. Note: all temporary passwords begin with ‘temp’ along with the numbers beside it. Be careful when copying the password from the email that you do not include the blank space in front of the word 'temp' as it will not work.
  • What to do when members can't log in.

    This may occur when 'pop-up' boxes are not enabled. Often the web browser is pre-set to not allow for pop-up boxes. As the login is a pop-up box it prevents accessing the website. To change this setting: Open the web browser Opened Preferences/Content Enabled 'pop-up windows' As there are several web browsers. Internet Explorer, Mozilla Firefox, Safari, Chrome, etc and several different versions of each one you may need to use 'Search' or 'Security' instead of 'Preferences' to locate the area with the option to enable 'pop-up' boxes. [Updated April 12, 2012]
  • What can I do to get my web browser to access our GGM site faster?

    If logging in takes a long time here are some tips for you to try tospeed upyour web browser. Mozilla Firefox Open Tools > Options > Securitytill you see'Warn me when sites try to install add-ons' to select Exceptions. Add in the Golf Group Manager website as 'golfgroupmanager.com' and select Allow Internet Explorer Select Tools >Internet Options > Security > Trusted Sites . Enter the full Golf Group Manager address (http://www.golfgroupmanager.com) and Add. Google Chrome Chrome uses Windows Internet Options. Access the Control Panel in Windows. Select Internet Options -> Privacy -> Sites - > Allow or Deny the sites Enter the full Golf Group Manager address (http://www.golfgroupmanager.com) and Allow. Note: this would be of use to all users that use a PC.
  • What can I do to speed up my computer to access our GGM website faster?

    If logging in takes a long time here are some tips for you to try tospeed upyour web browser. Mozilla Firefox Open Tools > Options > Security till you see'Warn me when sites try to install add-ons' to select Exceptions. Add in the Golf Group Manager website as 'golfgroupmanager.com' and select Allow Internet Explorer Select Tools >Internet Options > Security > Trusted Sites . Enter the full Golf Group Manager address (http://www.golfgroupmanager.com) and Add. Google Chrome Chrome uses Windows Internet Options. Access the Control Panel in Windows. Select Internet Options -> Privacy -> Sites - > Allow or Deny the sites Enter the full Golf Group Manager address (http://www.golfgroupmanager.com) and Allow. Note: this would be of use to all users that use a PC. [ Updated: April 18 2012]
  • I cannot login to GGM from my work computer

    Difficulty logging into Golf Group Managerfrom a private/business server may be from an incorrect DNS assignment on your network. Check to see that your server has the correct Google DNS numbers (8.8.8.8 and 8.8.4.4) and once applied the problem can be resolved. For more information on DNS numbers visithttps://developers.google.com/speed/public-dns/ [Entered Mar 29 2014]